Welcome to the ALTA Help Page

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Questions and Answers

Rosters

How do I find my confirmation number?

How do I create a roster?

How do I locate a roster?

How do I reinstate a roster?

Where can I locate a previous roster to reinstate?

How do I change a roster (captain, co-captain, facility, etc.)?

How do I add a member to a roster after the captain's meeting?

How do I get removed from a roster during roster entry?

How do I get removed from a roster during the season?

How do I get removed from a roster post season?

What do I do if I am listed on multiple rosters?

Personal Profile

How do I purchase/renew a membership?

How do I update or change my personal information (name, address, phone number, etc)?

How do I locate my ALTA number?

League Play

Is it possible to play in multiple leagues during the same season?

What are the age requirements for specific leagues?

Where do I find my schedule?

Where do I find my tracking sheet?

Where is the play-off draw located?

Where do I find the weekly division standings?

Who is my coordinator and where do I find that information?

Scorecards

Where do I find a scorecard?

Who submits the scorecards?

What happens if no scorecard is submitted?

Is it necessary to verify a scorecard?

How do I dispute a scorecard?

Can I change a scorecard?

Player Information

How do I find a player's history?

What is the difference between Assigned level/flight and Final level/flight?

How can I change to another facility?

How do I find a team on which to play?

How do I find a member's ALTA number?

Facilities

How do I go about getting a facility approved?

Does ALTA carry General Liability Insurance?


How do I find my confirmation number (Roster) -

  1. To find your Roster ID...
  2. Log into the ALTA web site.
  3. Go to Players & Facilities -> Rosters -> My Rosters.
  4. A Roster ID is listed next to each roster that you are on.

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Creating a New Roster -

  1. Log into the ALTA web site
  2. Under the menu, choose Players & Facilities -> Rosters -> New/Reinstate Roster
  3. Choose a league with which which to associate the Roster
  4. Begin by selecting your facility
  5. Click the Members tab, and add players by ALTA number or Search to find them by name
  6. Click through the remaining tabs
  7. Only complete the Request for Review if this team has special circumstances that will affect the level/flight placement of the team
  8. Click to Save your Roster
  9. If you receive an error/warning message but take no action and decide to continue, click SAVE again
  10. A Roster Summary Page will appear with your new Roster ID (Confirmation #)
  11. Print a copy for your records

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Locating a Roster -

  1. Log in to the ALTA web site
  2. Under the menu, choose Players & Facilities -> Rosters -> My Rosters
  3. Search for the Roster
  4. Click Select on the Roster you would like to view

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Reinstating a Roster -

  1. Log into the ALTA web site
  2. Under the menu, choose Players & Facilities -> Rosters -> New/Reinstate Roster
  3. Choose a league with which which to associate the Roster
  4. Click the button to reinstate a roster --  You will be taken to a screen with rosters you are affiliated with to select the one you want to reinstate 
  5. Select a facility if you need to change the facility connected to the reinstated roster 
  6. Follow the tabs beginning with Members through Designees
  7. Only complete the Request for Review if the team has special circumstances that will affect the level/flight placement of the team
  8. Click to Save your Roster
  9. If you receive an error/warning message but take no action and decide to continue, click SAVE again
  10. A Roster Summary page will appear with your new Roster ID (Confirmation #)
  11. Print a copy for your records

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Locating a Roster to reinstate -

  1. Log in to the ALTA web site
  2. Under the menu, choose Players & Facilities -> Rosters -> New Roster
  3. Choose a league which which to associate the Roster
  4. The user will see an option to select a Roster to reinstate. Click the button associated with that option.
  5. This will take you to a Roster search screen.
  6. Click Select on the Roster you would like to reinstate.

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How do I change a Roster (captain, co-captain, facility, etc.) -

  1. Log in to the ALTA web site
  2. NOTE: You must have the appropriate permissions in the site to change a Roster.
  3. Under the menu, choose Players & Facilities -> Rosters -> My Rosters
  4. Search for the Roster you would like to change
  5. Click Select
  6. If you have sufficient rights to change the Roster, the fields will be editable.
  7. Make the desired changes
  8. Click the Save button.

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How do I add a member to a roster after the captain's meeting -

  1. Login to the ALTA web site
  2. Go to Players & Facilities -> Rosters -> My Rosters
  3. Click the Select link next to the Roster that you wish to add a member to.
  4. Navigate to the Members tab.
  5. Enter the Member's ALTA number and click the Add-On button
  6. ..OR..
  7. Follow all steps up to step 5
  8. On the Members tab click Search to search by other parameters than the Member's ALTA number
  9. Click the Select link when you find the person you want to add.
  10. Click the Save button.

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How do I get removed from a roster during roster entry -

  1. Each time you are added to a roster you will receive an email which provides the contact number and email of your captain or manager.
  2. Please contact your captain or manager to remove you from the roster.  This can only be done during roster entry including the corrections period that lasts 5 days after roster entry deadline.

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How do I get removed from a roster during the season -

  1. Adult Rules I. G. 4. - No player may be removed from a roster after the roster correction deadline, regardless of how they came to be on that roster.

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How do I get removed from a roster post season -

  1. At the end of the season, within 30 days from the last scheduled match, if you have not played or been listed on a scorecard to accept a default, you can ask that the roster be removed from your history using the following procedure:
  2. Log in to the ALTA site.
  3. Go to Players & Facility -> Rosters -> Post Season Player Deletion
  4. Make your request there.
  5. If the team received bag tags, magnets or plates; the player must return his or her awards to the ALTA office before the player is removed from the roster.

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What do I do if I am listed on multiple rosters -

  1. You will receive a letter from ALTA alerting you that you are on more than one roster.
  2. You will be asked to return the form stating the roster from which you want to be deleted as well as the name and ALTA number of that team's captain.
  3. If you have questions, contact the ALTA office

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How do I purchase/renew a membership? -

  1. If you are a potential new member, please follow the prompts on this page.
  2. If you are renewing your membership(s), please log in and use the menu to go to Players & Facilities -> Members>Renew My Membership, Renew Membership, or Renew Multiple Memberships.
  3. Follow the directions to find and pay for membership(s).
  4. If you do not remember your username or password, follow the link above, click Renew Membership and follow the prompts for either Forgot Username? or Forgot Password?
  5. Once a membership is purchased or renewed, it is nonrefundable.

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How do I update or change my personal information -

  1. Log in to the ALTA web site
  2. Under the menu, choose My ALTA> My Profile
  3. Click the Profile Details Button
  4. Make changes as desired
  5. Click Save

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How do I locate my ALTA number -

  1. Log in to the ALTA web site
  2. Under the menu, choose My ALTA> My Profile
  3. Look under the text My Profile, your ALTA number should be displayed after your name

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What are the age requirements for a specific league -

  1. No one under 18 years of age may be placed on a roster in any Adult League. 
  2. To be placed on a Senior League, a player must be at least 45 years of age within the calendar year.
  3. To be placed on a Senior Day roster, a player must be at least 55 years of age within the calendar year.
  4. For Junior leagues, the player must be at least 8 years old and no older than 18 years old within the calendar year.
  5. For more information about how Junior Leagues are set up please refer to the Junior Boys League page or the Junior Girls League page.

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Where do I find my schedule -

  1. Under the menu, choose Players & Facilities -> Rosters -> My Rosters
  2. Search for the Roster associated with the Schedule you are looking for
  3. Click the Schedule link on the Roster you would like to view
  4. If there is a Schedule available to view then you will be taken to it

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Where do I find my tracking sheet -

  1. NOTE: You must be a Coordinator, Captain, Co-Captain, Creator or Designee to access Tracking Sheets.
  2. Log in to the ALTA web site
  3. Under the menu, choose Players & Facilities -> Rosters -> My Rosters
  4. Click the Tracking Sheet link on the Roster you would like to view.
  5. The coordinator must have approved at least one match score in order to view the Tracking Sheet at the team level. 

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Where is the play-off draw located -

  1. You can find the Play-off draws by choosing the menu : Leagues & Tournaments -> Playoffs
  2. Once there, you can search for the Play-off draw you are interested in and select it if it exists.

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Where do I find the weekly division standings -

  1. There are many ways to find the weekly division standings
  2. If you are a public user of the site, you can find the weekly division standing via the menu under Players & Facility -> Weekly Division Standings
  3. From there you can search for the specific standings you would like to view.
  4. If you are a member of ALTA, you can find the weekly division standings of a specific roster under Players & Facility -> Rosters -> My Rosters and searching for the Roster that has the standings you wish to view.
  5. If you are a Coordinator and above and wish to view a specific Roster's weekly division standings, you can access them via step 3 or by using the menu to go to Players & Facility -> Rosters -> Advanced Search and then search for the Roster that has the standings you wish to view.

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Who is my coordinator and where do I find that information -

  1. After your schedule is determined, your coordinator will be assigned.
  2. Normally you should contact your captain with any issues, however, the coordinator's name will be listed on your team schedule.
  3. In order to view your schedules you must log in.
  4. Go to Players & Facilities -> Rosters -> My Rosters
  5. Click the Schedule link next to the roster you wish to see.

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Where do I find a scorecard -

  1. There are many ways to find a scorecard but all of them require membership in ALTA. 
  2. If all you require is a list of scorecards and the links to them you can find that under Players & Facilities-> My Scorecards.
  3. If you wish to find a scorecard associated with a specific roster you can do that by choosing Players & Facilities-> Rosters -> My Rosters then clicking on Schedule to the left of the selected Roster.
  4. To print a blank scorecard from the Schedule to take to your match, go half way down the page above the match dates on the left and click on "Print Blank Scorecard".
  5. You can also print the scorecard entry screen for a specific match by clicking on your match link, i.e., Team 7 vs Team 5 and using the drop boxes to fill in your lineup and then printing this page. 
  6. Don't forget to sign cards at the end of the match.

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Who submits the scorecards -

  1. Scorecards are submitted by users that fulfill one of the following requirements:
  2. The user is a member of an adult team (non junior leagues)
  3. The user is office staff
  4. The user is a league VP
  5. The user is a coordinator
  6. The user is a first VP
  7. The user is an overall coordinator

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What happens if no scorecard is submitted -

  1. If there is no scorecard entered after 24 hours, both captains get a reminder.  If scorecard has been entered but not approved, the approving side gets a reminder.
  2. If after 48 hours the scorecard is still missing, the coordinator is notified. If the scorecard is there but not approved, it is auto-approved and coordinator is notified

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Is it necessary to verify a scorecard -

  1. Yes

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How do I dispute a scorecard -

  1. In order for a scorecard to be disputed or approved it must have been submitted by your opposing team.
  2. You must also be a user who is either a member of the team that played, an office staff member, a league VP, coordinator, or overall coordinator.
  3. Once you reach the scorecard you would like to dispute or approve, the scorecard will be shown as read-only except for a section to enter reviewer comments and a section to approve or dispute.
  4. You may then save your selection.

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Can I change a scorecard -

  1. No, a scorecard cannot be changed after it is submitted.

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Is it possible to play in multiple leagues during the same season -

  1. Yes.  For example, Mixed Doubles and Senior Mixed Leagues, Men and Senior Day Men, Sunday or Thursday Women and Senior Day Women, Mixed Doubles and Senior Men/Women
  2. Women will be able to play in both the Sunday and Thursday Leagues the same season beginning in the Fall of 2010. 

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How do I find a player's history  -

  1. Log in
  2. Go to Players and Facilities>Members>Search
  3. Identify the player you are looking for.
  4. Click on Play History to the left of their name.

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What is the difference between Assigned Level/Flight and Final Level/Flight -

  1. Your roster's assigned level/flight is selected at the beginning of the season.
  2. The final level/flight is given to the roster based on their performance during the season. Each team member carries this rating forward.

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How can I change to another facility -

  1. During the roster registration period, you can change your facility.
  2. Log in.
  3. Go to Players & Facilities -> Rosters -> My Rosters.
  4. Click the Select link next to the Roster you wish to change.
  5. Click the Select button next to the current Facility to pick a new one.

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How do I find a team on which to play -

  1. To find a team on which to play, simply select the menu, Players & Facilities -> Players & Teams -> Teams Looking for Players
  2. From there you can do a search for teams that are looking for players
  3. It will allow you a secure way to contact the captain or manager of the team which you are interested in

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How do I find a member's ALTA number -

  1. In order to view a member's ALTA number you yourself must be an ALTA member and must be logged in.
  2. Once you are logged in you may search for the member by going to Players & Facilities -> Members -> Search
  3. Once there, you will be allowed several query options to retrieve the desired member record. One of the columns returned will be the ALTA number.

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How do I go about getting a facility approved -

  1. Under the menu, choose Players & Facilities -> Facilities -> Request New Facility
  2. Read the Application Criteria
  3. Fill in all required and known fields. Errors will appear for required fields left empty
  4. Click the Submit button
  5. When you are finished, you will be shown a confirmation screen for your request

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 Does ALTA carry General Liability Insurance?

No.  ALTA does not carry General Liability insurance coverage for its members.  There are nearly 1,000 ALTA-approved facilities at which league matches are played, and it is the responsibility of each of those facilities to carry General Liability insurance for people who play tennis on their courts.

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